Thank you for shopping at starstar. Our online store offers unique fashion products designed by independent designers, using high-quality materials and reliable production. Our quality assurance team members inspect each product before packaging to ensure maximum customer satisfaction.
"After purchasing an item, what is the time limit for returning it? Do I need to bear the return shipping cost?"
If you are not satisfied with the goods you receive, you can apply for a return within 30 days after receiving the goods. Return shipping costs are your responsibility.
Process:
Receipt of the goods → dissatisfied → contact customer service → meet the conditions of return and exchange → customer service provides the return address, send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → refund
Under what circumstances are the products non-returnable?
1) The following items cannot be returned: Underwear, swimwear, beauty tools, jewelry and accessories, and freebies.
2) The hang tags and clothes are artificially damaged and have been worn and washed, which will affect the secondary sales. Note: Swimwear or merchandise received, in the case of defective/damaged or wrong items you must email us a picture showing the problem/defect need to contact customer service first.
3) Returned items must be in an unused state with the original packaging and will not affect secondary sales. We do not accept returned items that are worn, damaged, washed or altered in any way.
4) The original shipping fee and return shipping fee are non-refundable.
NOTICE: In the case of swimsuits or received goods, when there are defective/damaged or wrong items, you must send us pictures showing the problem/defects by email, and you need to contact customer service first.
- The returned items must be in an unused state together with the original packaging and will not affect the secondary sale. We do not accept returned items that have been worn, damaged, washed or altered in any way.
All exchange requests will be processed as refunds. Cannot be returned at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.
Important tips:
- We do not accept returned packages that use the cash on delivery service. The return shipping fee is non-refundable. If you send a paid item, we will refuse to pay.
- Before you send the returned goods to us, please be sure to double-check whether your returned goods are correct. We are only responsible for the products sold on this site.
Cancel the order
If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.
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- We will arrange a refund for you within 1 working day after receiving your package.
- Cancel the order, we will arrange a refund for you within 1 working day.
--For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (for example, Paypal balance, credit/debit card, or checking account).
--For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.
Contact us
If you have other questions/questions, please feel free to contact us at support@starlystar.com.
